Service platforms
The citizen-facing service the casework sits behind, built to be operated by you.
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Government & Public Sector
Casework arrives faster than your team can process it
Document processing and service automation on-prem or sovereign, with every consequential decision surfaced for a person.
Casework and information requests pile up faster than teams can process them.
Service managerDecades of procurement left systems that do not integrate. Replacement is rarely an option.
Head of digitalCitizen data carries residency and audit obligations that rule out most third-party AI APIs.
Information governance leadSubscriptions end and vendors churn. Public bodies need systems they can operate themselves.
Caseworker
What changes first
The queue is sorted before anyone opens it
Intake is classified and routed, so the cases needing judgement sit at the top.
Status questions stop interrupting
An applicant gets an accurate answer from system state, without a caseworker opening a file.
The audit trail is written as you go
Who decided what, when and on what evidence is recorded as it happens.
Where the work leaks, and what we build
Backlog
The pile grows faster than we read it
Classification, extraction, and routing for casework at volume: every consequential decision surfaced for human review, every step logged for audit.
Every consequential decision is surfaced to a named caseworker and logged.
Enquiries
Status calls wait behind the hard ones
Status updates, triage, and routine responses handled automatically; complex cases handed to staff with full context attached.
Complex cases go to staff with full context. Routine replies are approved.
Sovereignty
Citizen data carries residency and audit obligations
On-prem or sovereign-cloud installation, offline-capable where networks are restricted, with UK-GDPR-aligned data handling.
Your information-governance lead signs off what runs where, in writing.
Public safety
Public-safety monitoring must be privacy-first
Traffic monitoring and public-safety analytics as a supporting capability, designed privacy-first. Not the headline offer.
Every alert is reviewed by a person. It supports the service.
A week with the system
- Monday
- Overnight intake is classified and routed, with the judgement cases at the top.
- Tuesday
- An applicant asks where their case is, and gets an accurate answer.
- Wednesday
- A case touching several legacy systems is assembled into one view, read not retyped.
- Thursday
- A routine decision is queued for a named caseworker, who changes it.
- Friday
- The audit trail is complete: who decided what, when, and on what evidence.
Illustrative example. Nothing here is a measured result.
What we would watch with you
| What we watch | How it is measured | Baseline |
|---|---|---|
| Case backlog age | Median and upper-percentile days from receipt to decision. | Reported as a mean, which hides the tail. |
| First-time-complete rate on inbound | Applications and requests needing no further information, against total received. | Chasing missing information is most of the delay. |
| Status enquiries answered without opening a file | Enquiries resolved from system state, against enquiries received. | Every one of these currently interrupts a caseworker. |
| Human-review coverage | Consequential decisions with a named reviewer recorded, against consequential decisions. | Usually starts at nothing, because nothing is logged. |
| Audit-trail completeness | Decisions with evidence and reviewer logged, against decisions. | Assembled retrospectively today, which is the wrong time. |
Questions public bodies ask
Can government AI systems run without third-party clouds?
Yes. We deploy on-premise or in sovereign environments, so citizen data never transits third-party AI APIs. Offline-capable operation is available for restricted networks.
How do you keep automated decisions accountable?
No. Agents draft and route; people decide. Consequential outputs wait for human review, and every step is logged for audit.
Who owns and operates the system long-term?
You are the owner. We hand over source, documentation and training; support remains optional.
Public sector
Scope a pilot honestly.
We will tell you what agentic automation can and cannot do for your service, and quote a pilot.
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