Logistics
Your dispatchers spend the whole day on the phone
We build the operations software that makes the routine calls, chases the documents, and watches compliance.
From the dock door inward (receiving, put-away and picking) is a different page: Warehousing →
The morning status round, the afternoon cut-off round, and the calls nobody answers.
Traffic officeWe billed the waiting time and cannot prove what time the truck arrived.
Credit controlThere is a return load out there. Finding it costs a morning.
PlannerReconciling separate systems by hand, and hearing about a breach at the roadside.
Transport manager
What changes first
The phone stops ringing
Routine status calls are placed and answered from live data. A person takes the rest.
Waiting time becomes provable
Arrival, release and signed delivery are timestamped and attached to the charge.
Billing stops waiting on paper
Undocumented loads are chased on the channel the driver answers, then filed.
Where the work leaks, and what we build
The phone
The phone that never stops
A voice and messaging system on your own hardware makes the routine status calls and writes the answer straight into your system.
Off-script, it hands to a person. New ETAs are drafted, never sent.
Detention
Detention you can actually collect
We build the record: geofence in, geofence out, appointment time, signed delivery. Assembled automatically and attached to the charge before anyone disputes it.
Whether to bill this customer stays a commercial decision.
Paperwork
Paperwork that chases itself
The system knows which loads delivered without documents, chases the right person on the channel they answer, and files what comes back.
Billing reviews the assembled pack; exceptions go to a person.
Empty running
Trucks that come back loaded
Eurostat puts empty running at 21.6% of EU road-freight vehicle-kilometres in 2024. We build return-load matching against your own customers and lanes.
Your planner accepts or rejects each return leg. Rates stay human.
A week with the system
- Monday
- Every live load has been called and the positions written into your TMS.
- Tuesday
- A delivery slips. The re-plan and the customer notice wait for your dispatcher.
- Wednesday
- Loads deliver without documents. The drivers are chased where they actually answer.
- Thursday
- Most of those documents are filed. Billing has a short list of the rest.
- Friday
- The compliance view flags a driver near an hours threshold, before anyone outside would.
Illustrative example. Nothing here is a measured result.
What we would watch with you
| What we watch | How it is measured | Baseline |
|---|---|---|
| Manual status touches per load | Check calls and status enquiries handled by a person. | Most operators cannot count this today. |
| Waiting-time recovery rate | Waiting-time charges collected against charges invoiced. | The failure is evidentiary, not commercial. |
| Delivery-to-invoice days | Median days from delivery timestamp to invoice issued. | Usually unmeasured, and it feeds days sales outstanding. |
| Empty running | Empty vehicle-kilometres against total vehicle-kilometres, from telematics. | A defensible external reference exists for this one. |
| On-time-in-full against the promised window | Deliveries inside the window, on the customer's clock. | Usually measured on the operator's own optimistic clock. |
Questions operators ask
Do we have to replace our TMS?
No. We connect to the system you already have through its APIs and exports, and replace the manual work around it. Replacing a working TMS is rarely the actual problem.
Will an AI be calling our drivers and customers?
Yes, for routine scripted calls only: status, appointment confirmation, document chasing. It says it is an AI at the start. Anything unusual goes to a person with the context attached.
How quickly can a first deployment go live?
It depends on integration depth, which we scope before quoting. For reference, a multi-site hospitality group had its first deployment live within weeks.
Logistics
Start with the workflow that hurts most.
Usually it is the phone or the paperwork. We scope it, quote it fixed, and say so plainly.
Book a discovery call