Fleet Management Platform
A dispatcher at a transfer company or a taxi operator has the same three questions all day: where is every vehicle, who takes the next job, and what bonus has each driver earned this month. The platform answers all three, from a position leaving the driver's phone to the vehicle moving on the dispatcher's map a moment later.
- DomainTransfer companies and taxi operators
- EngagementFull platform build, three applications
- StageDelivered and in daily use
Three applications, one system
A driver app and a dispatcher console, designed and built as one system for transfer companies and taxi operators. There is no unit to fit to a vehicle: the driver's own phone is the tracker, so a driver joins the fleet by installing an app and no vehicle comes off the road for an installation.
Dispatchers see received vehicle positions on one map. Distance and duration come from the booked route, and navigation is handed to the phone's own maps application. Above the map sit booking, zone rules, demand, reminders and the monthly bonus statement.
An operation run on phone calls
Everything the dispatcher needed existed somewhere. None of it was on one screen, and none of it was current.
Fleet position lived in phone calls
Assigning the next job meant ringing round to find who was free and who was closest. The answer was whatever a driver reported, and it was minutes old by the time it reached the person deciding.
Booking errors surfaced on arrival
The same driver promised to two customers at the same time, or a pickup accepted in an area the fleet does not serve, stayed invisible until a vehicle arrived and the job could not be completed.
Driver bonuses reconstructed by hand
Working out the bonus a driver had earned meant gathering their completed jobs, applying whichever bonus rule was supposed to apply to each, and carrying the remainder into the next month. A rule that changed part way through made the earlier months disputable.
One map, one set of rules, one bonus statement
Positions arriving continuously from the drivers' own phones, jobs booked on the map under rules that hold, demand drawn for the drivers, and the month closing into a per-driver bonus statement.
The whole fleet on one map, from the phones drivers already carry
No tracker to buy or fit. The driver installs the app and the dispatcher sees the vehicle move on the map a moment later, whether or not the driver is looking at the phone.
- Reporting continues while the app sits in the background
- Positions arrive continuously while the driver is on shift
- Dispatchers see received positions on the fleet console
A console the whole fleet fits on
One map carries the fleet, and jobs are created on the same map the dispatcher is already reading.
- Every vehicle is colour-coded by what its driver is doing: free, on the way to a pickup, carrying a passenger, or raising an emergency
- Jobs are booked by clicking the map, multi-stop routes included, with distance, duration and fare attached to the booking
- A map link pasted from a messaging app is accepted as a pickup address, which is how addresses usually arrive
Booking mistakes refused at the moment of booking
Every rule that protects the operation is enforced by the platform itself, whichever screen the booking came from.
- No-go areas are drawn on the map, and a booking with a pickup or drop-off inside one is refused
- The platform checks for conflicting reservations before accepting a booking
- The driver is reminded of an upcoming job ahead of time, once per job
Demand shown on the drivers' own maps
Drivers and dispatchers see demand by neighbourhood on their own maps and can plan where to position for the next job without a call.
- Where work is concentrating right now
- Each area named by its neighbourhood
- The same picture on the driver's map and on the dispatcher's
Bonus statements and reporting built in
The bonus each driver earns for the work they complete is part of the platform, and so is the management view of how the week and the month went.
- Bonus rules carry the dates they apply to, so changing a driver's rule never rewrites a bonus already earned
- Each month closes into a per-driver bonus statement with the balance carried forward from the previous one
- Reporting covers revenue and job volume by week and by month, completed against cancelled jobs by hour and by day, and per-driver performance
What changed in the operation
Dispatchers manage jobs and drivers review their bonus statements in one workspace.
One live map
Dispatch
Assigning the next job is no longer a round of phone calls. The dispatcher reads position and status off one screen, books on the same screen, and the driver is notified without anyone dialling.
Rules hold
Booking quality
Reservation checks and service-area rules are applied at the moment of booking, and they hold whichever screen the booking came from.
The month closes itself
Bonus statements
Each driver's bonus is a statement the platform produces from completed jobs and dated bonus rules, with the balance carried forward, in place of a reconstruction somebody has to defend afterwards.
Talk to us about your fleet
If the operation runs on phone calls and a spreadsheet, tell us what a working day looks like and we will tell you what the platform takes to put in place.
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